Privacy Policy


Bekarel, LLC dba CloseHero (the “Company” or “we”), operates CloseHero.com and the CloseHero services available therein (the “Service”). We value your privacy and only share your personal information with your consent or as described in this policy. This CloseHero Privacy Policy (the “Privacy Policy”) describes how we collect, use, distribute, and store your information. As consideration for using the Service, you agree to be bound by this Privacy Policy in full and without modification, as well as the Terms of Service, incorporated herein by reference and available on the Service.
A. Use of the Service
By using the Service in any way, you agree to be bound by this Privacy Policy and the Terms of Service in full and without modification. If you do not agree to be bound by these conditions, you agree to immediately cease use of the Service.
The Company may modify, change, replace, edit, or revoke this Privacy Policy from time to time by updating this page. Upon such update, you will be informed of the new Privacy Policy through email or a notification within the Service. Your continued use the Service after such update will constitute your acceptance of the changes.
B. Use of Service by Minors
The Service is not directed at children under the age of 13. We do not knowingly collect information, including Personal Information (as defined below), from children younger than 13 years of age. If we become aware that someone younger than 13 years of age has used the Service or in any way transmitted Personal Information to the Company, we will promptly delete their information and terminate the user’s account. If you become aware that someone under the age of 13 is using the Service, please contact us at legal@closehero.com.
C. Information Collected

We may collect the following information (collectively, “Personal Information”) from you at various places throughout the Service or through communications by or to the Company:

(i) your name;
(ii) your contact information, including email address;
(iii) your billing information;
(iv) details about your browser, computer, mobile device, IP address, and Service usage;
(v) information submitted to the Service by you through the use of contact forms or email to the Company.
(vi) information you submit to the Service to create, design, or modify presentations, including (but not limited to):

(a) details about the customer for whom you are creating the presentation, such as their name, email, address, utility bills, and the customer’s credit score.

(b) details about the customer’s home, including roof orientation, roof shading, roof material, homeowners association name and phone number, electrical panel size, and aerial or satellite images.

(c) details about photovoltaic systems that may be utilized, priced, and financed.

D. Use of Personal Information

We use your Personal Information to process transactions and Subscriptions (as that term is used in the Terms of Use) with the Company, to notify you about your orders and Subscriptions, and to contact you about promotions.

We may share your Personal Information with third parties, including payment processors, to complete or facilitate your transactions with the Company. Your security is important to us, and we utilize encryption technology to store and transmit your financial related Personal Information.

We may share your Personal Information with third parties insofar as is necessary to provide site analytics for the Service.

We may use your Personal Information to optimize your experience while on the site and to help us identify and/or provide information, offers, products, or services that may be of interest to you. We may optimize the Service based upon your usage patterns.

We may use your Personal Information to notify you about new products, services, or promotions, whether through email, mail, or SMS. You may generally opt-out of such emails or SMS messages. We may also send you service related notifications relating to the status of the Service. You may be unable to opt-out of these important service related notifications while you have an account with the Service, as explained in Section 6 of this Privacy Policy.

If you participate in one of our contests, sweepstakes, or surveys, we may request additional information which shall also constitute Personal Information. We may use your Personal Information (including such additional information) to contact you about the contest, sweepstakes, or survey, select and notify winners, and offer you products and services or information about the Company.

We may share your Personal Information as a result of a merger, an acquisition by another company, or a sale of our assets.

We may utilize your Personal Information to respond to your inquiries, provide customer service, and manage your account with the Service.

We may disclose your Personal Information if required to do so by law, court order, or legal process.

E. Use of APIs
We use Application Programming Interfaces (“APIs”) to help optimize certain features of the Service. APIs are computer programs that allow a third party to make use of certain features of a site for its own purposes. Your Personal Information may be transmitted through these APIs. Additionally, your Personal Information may be subject to the terms or privacy policies of the third party API providers.
F. Use of Cookies and Tracking

The Service may use Cookies to enhance your experience. A cookie is a small file that the Service transfers to your computer for identification purposes. Cookies may track your site usage. This helps us analyze and improve the Service. In general, cookies are used to optimize your site experience and allow for the Service to recognize your computer or device. Cookies do not grant us access to your computer or mobile device and does not provide information about you other than the data you choose to share with us.

You may have the option of disabling cookies in your web browser or mobile device. However, please note that disabling cookies may prevent you from taking full advantage of the Service.

We may use local storage objects, data logs, clear .gifs, and other site analytics methods to enhance your experience with the Service and customize the Service for your preferences.

Elements of the Service may integrate social media capabilities, such as the ability to “like” us on Facebook. Either we or the third party social media platform may collect your social media profile information, IP address, and information about your device in delivering these capabilities.

The Service may also utilize the local storage mechanisms provided by your web browser or mobile device to cache certain content locally. This helps us make the Service more efficient.

G. Opting Out

You may limit or restrict certain types of Personal Information that we collect. To do this, please contact us by email at legal@closehero.com to request to opt out of certain sharing of your Personal Information. Please note that you may not opt out of administrative communications, such as purchase confirmations or Service maintenance updates, other than by cancelling your account with the Service.

You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in any promotional email. We process all unsubscribe requests in accordance with the CAN-SPAM Act of 2003.

H. Transfer
We may transfer your Personal Information and other information as a term of a sale, merger, or reorganization of our Company. In such case, the transferee will be bound by the terms of this Privacy Policy.
I. Links to Other Websites
Our Service provides links to third party websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
J. Security
Your security is important to us. We strive to incorporate physical and electronic methods of safeguarding your Personal Information. Regardless, we cannot guarantee the security or integrity of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us. Any Personal Information you transmit to the Company is transmitted at your own risk and you agree to hold harmless the Company for damage related to the transmission or storage of your Personal Information. Your login credentials, including your password, should be kept confidential at all times.
K. Contact Us
We encourage you to contact us with any questions concerning this Privacy Policy at legal@closehero.com. If you believe that any Personal Information is incorrect or incomplete, please write to or email us as soon as possible. We will correct any information found to be incorrect. You may also cancel your services with the Company by contacting us at legal@closehero.com.